Refund & Return Policy

At Xtec, we are committed to providing our customers with the best service and products. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund and return process. Products can be returned within a specified period from the date of purchase, provided they are in their original condition and packaging. Refunds will be processed in the same manner as the original payment, and any applicable return shipping fees will be your responsibility. Please review our full Refund and Return Policy page for detailed information on eligibility, timelines, and instructions for initiating returns or refunds. If you have any questions, feel free to contact our customer support team for assistance.

At Xtec, we value our customers and strive to provide high-quality software development solutions that meet your needs. We understand that there may be times when our products or services do not fully meet your expectations. In such cases, we offer a comprehensive refund and return policy to ensure your satisfaction.

1. Refund Policy
1.1 Eligibility for Refunds

• Services: Refunds for services (e.g., software development, customization, consulting, training) are considered on a case-by-case basis, depending on the nature of the service and the extent of completion.

1.2 Conditions for Refunds

• The software must not have been used extensively beyond a reasonable trial period. • The software must be uninstalled and all copies must be deleted from your systems.

1.3 Non-Refundable Items

• Customized software solutions specifically tailored for the customer. • Subscription or licensing fees that have already been utilized. • Any services rendered beyond the initial consultation.

1.4 How to Request a Refund

• Contact our customer support team at [email protected] with your purchase details. • Provide a detailed explanation of why you are requesting a refund. • Our support team will review your request and respond within 7 business days.

2. Return Policy
2.1 Digital Products

• Since our products are digital downloads, there is no need to return any physical items. • Ensure that all copies of the software are uninstalled and deleted before requesting a refund.

2.2 Physical Products

• If you have purchased physical items (e.g., software installation media or hardware), they must be returned in their original packaging. • Physical items must be returned within 30 days of receipt. • Return shipping costs are the responsibility of the customer unless the return is due to our error.

2.3 Return Process

• Contact our customer support team at [email protected] to initiate a return. • Provide your order number and details of the item(s) you wish to return. • Our team will provide you with return instructions and a return authorization number. • Ship the items back to the address provided by our support team.

3. Processing Refunds and Returns
3.1 Refund Approval

• Once your refund request is approved, we will process the refund within 14 business days. • Refunds will be issued to the original payment method used for the purchase.

3.2 Return Confirmation

• Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your return. • If approved, we will process the refund within 14 business days.

4. Contact Information
If you have any questions or need further assistance with our refund and return policy, please contact us:

Xtec
Building 4, Ground Floor/540 Springvale Rd,
Glen Waverley VIC 3150, Melbourne, Australia
Email: [email protected] | [email protected]
Phone: +61 422 540 275

We appreciate your business and are committed to ensuring your satisfaction with our software development solutions.